October 8, 2020
According to Statista, more people use phones and tablets for browsing and gaming needs than traditional laptops or PCs. Now that’s a sure proof that mobile technology is growing and getting better and faster than ever thought possible. But just as the gaming world is coming to terms with mobile casinos, the mobile casino technology is already getting to the next level. Today, gamers prefer swiping to desktop clicks. This means that the play experience needs to get better and faster to keep up with the demands. Luckily with AI technology, mobile casinos are becoming more intuitive and responsive. So, let’s discuss what to expect from the future of mobile casinos through AI technology.
AI (Artificial Intelligence) is a simulation of human-like intelligence in programmable machines. In short, devices with AI think and act like humans by learning and providing solutions. But how does AI affect the way most casinos already function? That’s precisely what we’ll be discussing!
Let’s start with how AI technology directly impacts your gaming experience. Well, with AI, mobile casino platform designs have improved leaps and bounds. The platform features are now more responsive, and constant crashing is a thing of the past. The better design also means less loading time and a more personalized platform. Picture this, for example; you’ve just opened your mobile casino app only to see a slot collection based on your gaming history. In that case, AI just happened! In short, AI technology will make casino platforms smarter and simpler to use. This can save you precious time that you’d have used to browse through the hundreds of titles in search of your favorite game.
This is perhaps the greatest benefit of incorporating AI into the mobile gaming space. With AI-powered casinos, gamers will no longer enjoy placing bets at will. Don’t get me wrong here, though, because this will decrease gambling addiction massively. AI technology will use your gaming history and activities to determine if you’re going overboard gambling. If found culpable, the player might be flagged or suspended by the mobile casino. As for gaming fairness, mobile casinos with AI technology can easily nail down cheating players. AI will easily understand how and why a gambler plays in a certain way. This, in return, will allow casino operators to take corrective action against a cheating player.
One of the biggest challenges facing mobile casinos is payment method fraud. But with AI technology, mobile casino operators will be able to monitor who signs into what account and from which device. In essence, it will become more difficult to sign into another player’s account. Still on the casino payment systems, AI technology will make deposits and withdrawals seamless by streamlining processes. For instance, players can now make deposits or withdrawals without necessarily browsing through the available payment options.
The best mobile casinos are known for their quick and helpful problem-solving systems, and AI technology has been beneficial. It works in non-voice customer support, although some casinos use it in voice supports as well. In non-voice support such as live chat systems, AI is trained to identify specific keywords in an inquiry or question. This is most common with typical player concerns and queries that can be addressed without the staff's attention. This way, a player doesn’t need to wait for hours or even days for the support staff to answer their queries.
It’s a win-win scenario with the integration of AI in the gambling scene. It makes the overall gaming experience more enjoyable, safer, and efficient, just as most customers like it. And that’s not all that AI has to offer here because technology is always advancing. So, expect even better and more “intelligent” mobile casinos in the future.
Ethan Lim, a native of the Lion City, is Singapore’s rising star in the domain of online casino guide localization. He masterfully blends his intimate knowledge of local culture with international gaming standards to produce content that resonates deeply with Singaporeans.